By Benjamin Rothstein

DOVER—The Delaware Division of Motor Vehicles has unveiled Della, an AI-powered chatbot on dmv.de.gov. 

The division says it partnered with Google Cloud and SID Global Solutions Digital to develop the chatbot, the idea being to provide customers with human-like contact while using the site. It began assisting users in June. 

"Google Cloud is dedicated to supporting government agencies in their digital transformation efforts. We believe that AI has the potential to significantly enhance citizen services while democratizing AI for the public, and we are excited to see how Dell will streamline interactions with DMV," said Amina Al Sherif, Generative AI Lead, Google Government. 

"SIDGS is committed to helping state agencies leverage technology to better serve their constituents. We are proud to have partnered with Google Cloud and DMV to bring Della to life, and we look forward to seeing the positive impact it will have on Delawareans," Sudi Navile, CEO of SID Global Solutions Digital said. 

"Everything we execute on a daily basis is dictated by state or federal law, code, regulations or policy," said Secretary of Transportation Nicole Majeski. "As you can imagine, the amount of data is extensive and can be overwhelming to navigate. That is where Della comes in. She exists to scour our website for the answer to your question, so you do not have to."  

"Think of Della as your DMV.de.gov personal assistant," shared Director of DMV Amy Anthony. "Her goal is to help answer your questions, locate the information you need in a timely fashion, and make using DMV.de.gov easier for our customers. We are so excited to welcome Della to the DMV family."  

The Division says the website gets over 600,000 views per month.