Technology has made many parts of our lives easier, but I’m increasingly concerned that, in our rush to move everything online and modernize our services, we’re leaving some of our older adults behind.
Healthcare portals, banking, electric bills, government services, appointments, applications and more and more of everyday life require a computer, smartphone, email address or online account. Some companies even charge customers extra just to receive a paper bill.
Recently, I was given a copy of a notice of intent to discontinue traditional copper-based home telephone service from an older resident. I understand that customers can still keep their home phone numbers and transition to newer technology, but we also have to understand that change can be scary, especially for someone who has relied on the same type of home phone service for decades.
Not every older adult has a smartphone or a computer. Not everyone is comfortable navigating websites, remembering passwords, setting up new equipment or recognizing which emails and links are legitimate. And, most importantly, not every older person has a child, grandchild, friend or family member nearby who can help him or her.
We need to ask ourselves: Are we unintentionally cutting these individuals off from essential services by forcing everyone to adapt to technology?
I’m not against technology or progress. But convenience for some shouldn’t become a barrier for others.
Our older citizens deserve the ability to speak to real people, receive important information on paper, pay their bills without being penalized for not going digital and access healthcare, utilities, banking and government services without needing someone else to navigate technology for them.
As we continue moving toward a digital world, we cannot forget the generations who built the communities we enjoy today.
Technology should give people more options, not take their options away.
Thank you.
Morgan Hudson
President, Frederica Senior Center
Candidate, Delaware House of Representatives’ District 33
Frederica
Reader reactions, pro or con, are welcomed at civiltalk@iniusa.org.
