“The Sound of Music” show and “Jersey Boys” concert, both rescheduled after being canceled at the Wicomico Youth & Civic Center, have now been canceled without plans to reschedule.

According to a news release from the Wicomico County Recreation, Parks & Tourism Department, the cancellations are the result of a letter from NETworks, the management company for both shows, “which listed demands of Wicomico County in a short timeframe and included concerns about the safety of the venue.”

“In a statement of response, Wicomico County representatives rejected the notion of a safety issue at the building and cited NETworks’ demands as not necessary or appropriate,” the news release states.

Tickets will be refunded to customers who bought tickets with a credit card in person at the box office before Feb. 1, and to those who paid cash.

Call the box office at 410-548-4911 and provide the order number and mailing address.

Subscribers of the Broadway in Salisbury service will receive a refund by check or credit card and are not required to contact the box office.

Customers who bought tickets through a third party should contact the seller.

Refund information is also available online at WicomicoCivicCenter.org.

Steve Miller, Director of Recreation, Parks & Tourism, said that, since 2009, the county has partnered with Broadway in Salisbury and “successfully and safely produced 47 shows at the Civic Center.”

“The notion that the building is unsafe is simply not true,” he said.

Adam Epstein, CEO of Innovation Arts and Entertainment, producers of Broadway in Salisbury, said his company has “complete confidence in the safety of the WY&CC to host Broadway shows and other programming, and we will continue to bring shows to the venue as we have for over a decade.”

Three days after the “Jersey Boys” concert was canceled, the venue successfully hosted a concert for more than 3,000 people.

In April, the Civic Center hosted Kelsea Ballerini’s “Miss Me More Tour” and PJ Masks Live! “Save the Day.”

County officials expressed disappointment and stated NETworks “unnecessarily delayed the Jersey Boys cancellation without any concern for the welfare of customers waiting to enter the building … and further inconvenienced these customers by refusing to respond to offers for a reschedule date despite many efforts on behalf of the county, including a listing of available dates provided the night of the cancellation.”

Miller said customers are the county’s priority.

“We do not want ticket holders to have the same disappointing experience they did the evening of the Jersey Boys show and that is what The Sound of Music was shaping up to be. We believe that both shows could have proceeded as scheduled,” Miller said.